Please note we are not able to accept email enquiries via this site. Please visit our website where you can find an email link www.wakefielddistrictcab.co.uk

Contact the Citizens Advice consumer helpline (formerly known as Consumer Direct) if you need more help with a consumer problem. - This is a national service and not delivered from the local office.

How the consumer helpline can help you

The helpline adviser can:

• give you practical and impartial advice on how to resolve your consumer problem

• tell you the law which applies to your situation

• pass information about complaints on to Trading Standards (you can’t do this yourself)

However, the adviser can’t:

• make a complaint for you

• take legal action on your behalf

Before you contact the helpline

Before you contact the helpline, you should have a pen and paper ready.

To help the adviser give you the most relevant advice, you should be ready to give them as much of the following information as you can:

• brief details of your problem, eg when you paid for the item or the service, how much you paid, how you paid for it, whether you did so in a shop or online

• the seller or trader’s name and address

• what you’ve done so far to try to solve the issue

• your reference number (if you’ve already contacted the helpline about the same problem)

Contact them Monday to Friday 9.00 am – 5.00 pm:

Freephone 0808 223 1133

Email or online chat Contact the consumer helpline - Citizens Advice