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Citizens Advice Wakefield District - Consumer Advice

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FREE

Please note we are not able to accept email enquiries via this site. Please visit our website where you can find an email link www.wakefielddistrictcab.co.uk

Contact the Citizens Advice consumer helpline (formerly known as Consumer Direct) if you need more help with a consumer problem. - This is a national service and not delivered from the local office.

How the consumer helpline can help you

The helpline adviser can:

  • give you practical and impartial advice on how to resolve your consumer problem

  • tell you the law which applies to your situation

  • pass information about complaints on to Trading Standards (you can’t do this yourself)

However, the adviser can’t:

  • make a complaint for you

  • take legal action on your behalf

Before you contact the helpline

Before you contact the helpline, you should have a pen and paper ready.

To help the adviser give you the most relevant advice, you should be ready to give them as much of the following information as you can:

  • brief details of your problem, eg when you paid for the item or the service, how much you paid, how you paid for it, whether you did so in a shop or online

  • the seller or trader’s name and address

  • what you’ve done so far to try to solve the issue

  • your reference number (if you’ve already contacted the helpline about the same problem)

Contact them Monday to Friday 9.00 am – 5.00 pm:

Freephone 0808 223 1133

Email or online chat Contact the consumer helpline - Citizens Advice

Times

Monday to Friday 9.00 am - 5.00 pm

What to bring

Accessible to all

Categories

Advice & guidance

Citizens Advice Wakefield District

We help people find a way forward:
- To give people the knowledge and confidence they need to find their way forward, whoever they are, and whatever their problem.
- We give FREE, CONFIDENTIAL and IMPARTIAL advice online, over the phone and in person.
We speak up for our clients:
- We have a unique insight into the challenges people are facing today, with the right evidence we can show big organisations – from companies right up to government – how they can make things better for people.
We are also the statutory consumer watchdog for energy and post industries. We show where things are going wrong and how to help make it better for people.
0808 223 1133
www.wakefielddistrictcab.co.uk